It is the second bad review that we get from your family...Of course someone that makes damages and have to pay for it will always write his frustrations This bike has been tested by Gian Luca on the Monte Brione because when making a reservation for long trips in the high moutains the bike is fully serviced, We are the only shop in the region to give assistance to our costumers so we do our best to anticipate problems. You asked the pick up of the bikes the evening at 7PM. Testing, your son was making the acrobat on the parking in front of me, Gian Luca and a 3rd pers. And we all did big eyes but stayed diplomatic. You came back after closure time with the broken bike. We had to take out the bikes again to see what you did... You were expecting that you would get the bike repaired.at 7,30PM but the damage was too important. We (worried) still gave a PRO MTB to do your tour anyway. The impression of throwing, was a buggy on wheels that Gian Luca pushed (angry of course) out of the shop to make space. Gian Luca works more then 10 hours a day to give perfect bikes and he sees a boy of 16 years old making the monkey with a bike of 2750 euro....in front of him! You said you are an engineer and that the items brake, even in iron. I am not an engineer but the items don't brake if used correctly. You have paid de pieces only. You forgot that in the price that you paid, we didnt ask any money for the repair hours to let you pay the strict minimum (only the replacement of the rim takes 1 hour) and that the rent of the second bike was free. You are the straw that brokes the camel's back. We have decided to stop with full suspensions MTB's because the youngest always want the coolest bike and treat them baddly. Sorry for the exception costumers that come for real mountainbiking. We will still have the PRO MTB For the story that was my answer to your son that already left a bad review on google... Father and 2 sons want to make a light downhill tour from Monte Baldo, taking the cable car in Malcesine. The 2 sons (about 16 years old) want the best bikes, a MTB Full suspension (€ 2800 each). After giving all info to avoid the extreme downhill tracks that you can find on Monte Baldo, the reservation for the next day is done. To avoid problems during the tour, all the bikes are prepared and a test ride is made by the mechanic. The bike must be perfect when they go so far. At pick up time, they test the bikes and the 2 sons wants to show off on the parking. We try to stay diplomate and say please do not do skiddings... By leaving the shop, we were 3 persons that notice how 1 of the sons plays with the gears (we hear the hard craking by playing with the gears), and the mechanic said “I feel they will bring back the bikes broken”. After only 10 min., the son comes back to the shop with the back wheel in his hands and the father with the rest of the bike: broken derailleur, crooked chain, 2 spokes broken and the rim damaged. I don't understand your 1 star review. You have make a damage and we asked to pay for the broken parts only. We spend out time to make pictures and letter for your insurance, we didn't ask you to pay the time to repair the bike (it takes 1 hour to change the rim wheel). Also even by knowing your cyclist performance, we gave you another bike to make your familly trip and we lost one day rent on this bike, We are still sad about what happened. Your father was so nice and we really took time to study a route on measure (advised to book the boat, the cable car, suggest to park the car in a free parking to avoid to go back and return to Arco, look the route on the map).

I was waiting for your review. At 200 meters from our shop, the chain of the city bike you rented fell off because of the improper use of the gears. Calling us to be rescued, Valentina told you that Gian Luca (the mechanic) was at an important appointment and would take 20 min. to help you. Asking you please to come back to the shop because at this moment she was alone and that to put a chain back it would have been resolved in 30 seconds. Valentina was shocked by your answer. Your words: “It is quite annoying to do 200 meters, I am the customer and I need to be served”. Given the situation, Gian Luca left his appointment and give you the service 5 minutes later. The arguing started because Gian Luca asked € 10 for a service that you expected for free. Happy Bike is always at disposal to help his customers in case of mechanical problems on the bikes, this free of charge...but there is a limit! At 200 meters from our shop, you could have walked back or asked for help to the 1000 bikers that are riding in the same way, but you pretended to be served like a king and now! You want but for free, and the answer of Gian Luca is the image of your disrespectful attitude. All this for a chain that fell off, not a mechanical problem! It was funny to see the reaction of an unknown person on the street that said “well said” to Gian Luca and a costumer that laughed about the situation you create in our shop. It is a pity that it ended up like that. You came twice to try the city bikes, you asked for a black saddle and a pink saddle for your 2 lovely children, we suggested you a nice route for the day accessible for kids with a place for a swim along the river. You didn't want to buy a map and in the morning rush, Valentina even wrote you on a paper the names of the villages to find your way. You received everything you wanted and this is your thanks. A little comprehension from your side would have made from you a friendly customer.