With the full package from Inca trail they pick you up at the hotel and stay with you in all steps : bus to the train station (2 hrs) train to Macchu Picchu (1.5 hrs) and then a bus going up to the ruins.....Very nice trip

If you purchased via Inka Rail, you can use the chat feature on their website, you can also call.

The view is worthy but don’t be stressed you will miss it out. You can see it on the way back. No rush, direct flight to cuzco is exhausting, keep calm and wear sombrero (seriously).

Estimado Lucas, por favor para que pueda realizar la reprogramación con su Travel Voucher vamos a contactarlo por interno para poder asistirlo de inmediato. Saludos, El Equipo Inca Rail

Good morning 7onurt, we wish to indicate that due to this atypical and unpredictable situation in which we find ourselves due to the expansion of the Covid-19 and the extreme containment measures adopted by our Peruvian Government (as well as that of other countries), we have seen ourselves in the legal obligation to suspend our railway operations, as is known. Properly using our faculties we are offering all the facilities to grant you favorable alternative options for your trip, such as: i) enabling the possibility of changing the date or ii) applying the endorsement of your tickets in the name of another passenger, among other options, is That is why we kindly invite you to indicate the number of your voucher so that we can assist you quickly.

Estimada Mariela E, Muchas gracias por contactarnos. Con respecto a su consulta, el boleto de viaje le otorga el derecho a llevar en el tren un equipaje de mano (mochila, bolso o maletín) con una medida máxima de 46 pulgadas lineales/118 cm. (alto+largo+ancho). Recuerde que nuestros compartimentos dentro del tren son compartidos con todos los pasajeros, gentilmente, le solicitamos pueda llevar solo el equipaje permitido. No olvide que puede dejar su equipaje en nuestro storage en Ollantaytambo!! el cual se encuentra a media cuadra de la estación de tren y cuenta con custodia 24 horas, cámaras de seguridad interiores/exteriores y el servicio es libre de costo solo tiene que mostrar su boleto de compra. Si tuviera alguna duda o consulta quedamos atentos para apoyarlo! El equipo Inca Rail.

I used the live chat with Inca Rail online to request extra luggage requirements. Via email exchange I received confirmation and printed a hard copy along with tickets to show at boarding. We did not need extra as we carried a travel backpack, and an overhead carry on. The staff is very accommodating.