Hi, I am also well traveled and working in the Middle East Africa US and Europe in customer orientated business. Whilst the customer is always right 99% of the time it would be unprofessional not to highlight those that are not and take other peoples good will and hard-work for granted. You stayed on a busy weekend when the house was full of mainly returning guests who enjoy the the Merrydale for what it is economical, clean, comfortable and a great breakfast. Guests that stayed in your same rooms either side of you were content on a weekend that we had some of the worst rain for ages. Heating was supplied to your rooms, wet towels discarded in the sinks on both days were replaced without question and when asked if you had any requirements to make your stay more comfortable you said no and still haven't paid for your breakfasts. I am happy to let the vast majority of customers form their own opinion. We are pleased that you have chosen another venue for your stay next time and are sure that they will be delighted with your return.

Hi Delta yes we do just ask.

The two we had booked where both en suites and I think they are all room 1 and room 8 100% are