Overall nice, new Residence Inn but extremely poor sound insulation and tepid water Arrival: arrived by car and checking was efficient. Clerk did acknowledged my titanium status. Received complimentary water and a small bag of Doritos as a welcome gift. Room: Room 234 is a huge room! Used a suite night upgrade, and it was worth it. Huge suite, living room, kitchen, eating space, separate bedroom, nice bathroom. Everything was new and in excellent order except the mini-coffee maker, which didn’t work. Bed: good king size bed. Standard linens and pillows. Sleep quality: Poor sound insulation in the walls and windows. Normal parking lot noise was very apparent and woke us up repeatedly. Poor sleep quality rating, contributing to a lower overall rating. Bathroom: good lighting! Shower only. New and clean. Very poor water pressure and water never got hot (was warm but not hot). Parking: Good parking even if you’re towing a trailer. Internet: upgraded to the high speed internet. According to NPERF.com test, 29 Mb/sec down, 26.7 Mb/sec up. Slower than other Marriott affiliates when paying for high speed. Generally, we expect 40 up/40 down. But speeds are good enough for working remotely and streaming. Breakfast: Nice lobby area with free breakfast. The bagels and pastries were pretty bad. But Chobani yogurt was available. Good coffee. One problem during COVID-19: hardly anyone was wearing a mask while picking up food and coffee in the lobby area. Wish masks were required. Misc: Nice Weber natural gas grill in the common area.…
Finishing up a 6 night stay. The facility is very new, very clean, and very quiet even though it is adjacent to I-81 and the Arena. It is a typical Residence Inn but the staff here is truly exceptional - very helpful. The location is optimum with a number of restaurants nearby. Events at the Arena don't seem to create any traffic issues. First time here, will probably make this my preferred hotel when in town. Oh yes, some of the room lights use a master switch at the door - there is a sign above the switch noting this. At first thought this was unique but actually found it to be very useful once I got used to it.
Stayed 2 nights for an onsite work meeting. nice facility but still working out some bugs. bathroom lights are controlled by a master switch by front door to room. i had to call down to front desk as i thought a breaker was tripped to learn about the master switch. Mgmt should consider making folks aware when they check in as this is not common at most hotels. also noticed some fit/finish problems (e.g. gaps between carpet and hard flooring where you can see subflooring). But overall nicely appointed and good hot breakfast service. gas firepit in outdoor atrium is nice touch
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