thank you for choosing the Polonia Palace Hotel for your stay in Warsaw and we are sorry to hear, that in the end you did not have a chance to visit us.
Your reservation was made and paid with the 3rd party agent, not with the hotel directly. Moreover, you have booked the non refundable offer, which means the reservation cannot be modified, nor cancelled. The price, however, is very attractive. All the terms and conditions have been clearily stated in both the offer and in the booking confirmation, delivered by the agent you made a booking with.
During the 2 years of pandemic we have been very flexible with the guests' requests - we accepted cancellations, modifications and postpones. However, once all industry is back to business we have to follow the agreed standards and offers.
We would be happy to host you in our historic hotel, which is famous for its central location in Warsaw, amazing interiors and dedicated service.
If you have any further questiosn, please, contact us directly and we will be happy to help.
Take care and warm regards!