Dear Alaitz C,
Thank you for the review you have made in TripAdvisor. You have booked for a night at hotel and thus you have stayed one night. The other day you were already fit to go to Lukla for Everest base camp. You were saying you shifted to another hotel the next day due to the unpleasant situation faced ?
HOT water in April / May ? The water in the water tanks and pipes are automatically hot by sun in this month. It is summer and how hot would you want it to be ? If you have asked for the cold water, then only it make sense that we probably fail to provide you the COLD water. You have booked standard room which means SUITE services are available ONLY upon request.
Standard Rooms should be given a SUITE name if all the services, luxury and facilities were happen to be the same.
Airport transfers are free to all the guests, failure to provide the flight details leads to missing the pickup at the airport, which is not the hotels fault.
All the guests are given FREE INFORMATION to tours and treks upon arrival. You like it , buy it , if you don't, forget it. They are just doing their duties.
We are sorry for you inconveniences encountered
regards
Hotel Management