Cargo duplicado dudoso por el desayuno... - Courtyard Penang

Dear Sally Ng,

Thank you for bringing this matter to our attention, and please accept our sincerest apologies for any inconvenience caused by the duplicated charge for breakfast.

We want to assure you that we take these matters very seriously, and upon reviewing your case, we can confirm that a refund has already been raised for the overcharged amount. We understand the urgency of the situation and want to assure you that the refund process typically takes 7-14 days to be completed. Rest assured, our team is actively monitoring the progress of your refund to ensure it is processed as swiftly as possible.

We truly appreciate your patience and understanding in this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

Warm regards,

Yvonne Wan
General Manager
Courtyard by Marriott Penang