sin aire acondicionado - Al Falaj Hotel

Dear Valued Guest,

Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you faced regarding the air conditioning during your recent visit too our hotel. We understand how important a comfortable environment is for our guests, and we deeply regret that we fell short of your expectations in this regard.

We apologize for any miscommunication or lack of response you encountered when you informed our front desk about the issue. Rest assured, we take your feedback seriously and will investigate this matter thoroughly to ensure it does not happen again in the future. Your comfort and satisfaction are of utmost importance to us, and we deeply regret any disappointment caused.

On a positive note, we are glad to hear that you enjoyed the food during your stay. We appreciate your kind words in this regard and will share your feedback with our culinary team. However, we understand that a pleasant dining experience alone cannot compensate for the discomfort you experienced due to the air conditioning issue.

We would like to assure you that we are committed to providing exceptional service to all our guests, and we deeply regret that we did not meet your expectations on this occasion. We value your feedback as it helps us identify areas for improvement and make necessary changes to enhance our guests' experiences.

We would like to extend our sincerest apologies once again for the inconvenience caused. We truly appreciate your understanding and hope that you will give us another opportunity to serve you in the future. Should you decide to return, please do not hesitate to contact us directly, and we will ensure that everything is taken care of.

Warm regards,

Praveen George