¡Sin respeto por la lealtad! - Al Falaj Hotel

Dear Mr Ritesh,

Thank you for reaching out to us and sharing your experience. We sincerely apologize for any inconvenience caused during your recent booking with our hotel. We understand the frustration that can arise from a genuine human error, and we appreciate your loyalty as you stay with us once in a year.

We would like to clarify that we did our best to assist you in resolving the situation. We were fully booked at the time and we still offered to compensate your loss at the hotel itself. As a special consideration, we provided you with a credit note for the entire value. We also extended the validity to two months for your convenience.

Please understand that the double booking issue occurred due to an error on your end. We also have limitations in canceling reservations made through third-party platforms especially when it is non-refundable but still we offered a solution.

Contrary to what you have mentioned, I reached out to the number that you had mentioned but it was forwarded to your wife and this was clarified with you during our subsequent conversation. . We strive to provide excellent hospitality and customer service, and we regret if we fell short of your expectations in this instance.

We look forward to serving you in the future and provide you with a more positive experience.

Thank you