La peor experiencia en 2023 - Al Falaj Hotel

Dear Mr Aymen,

Thank you for taking the time to share your experience with us. We deeply regret to hear that your stay fell short of your expectations, and we apologize for any inconvenience you faced during your visit.

Your feedback is crucial in helping us identify areas that need improvement. We sincerely apologize for the discomfort you encountered with the room size and amenities. We understand that accurate representation through photos is essential, and we regret any discrepancies you noticed.

We also apologize for the issues related to the tea lounge and the room's heating conditions. Your feedback about the lack of AC in the tea lounge and the heating concerns will be thoroughly reviewed to ensure a better experience for our guests.

Regarding the booking cancellation and refund policy, we understand how frustrating this can be, and we apologize for any misunderstandings that may have arisen. We will review our policies to ensure greater clarity and flexibility for our guests in such situations.

We take your comments about room size and facilities very seriously. We are committed to enhancing the guest experience and ensuring that each stay is comfortable and enjoyable. Your remarks about the room size and connection door will be thoroughly examined and rectified where necessary.

Lastly, your intention to share your experience with the Ministry of Tourism is noted. We strive to meet the standards expected by our guests and are dedicated to addressing the concerns you've raised.

Once again, we apologize for any inconveniences you faced and appreciate your feedback. If you decide to give us another opportunity, we assure you that your experience will be greatly improved.

Warm regards,