Okay - Arena Hotel Holiday

Dear Guest,
Thank you for taking the time to share your impressions regarding your recent stay with us.
It makes us happy to know you had enjoyed the location and the surroundings of the hotel, and that we managed to meet your expectations regarding pool size and the number of sunbeds, as well as that our reception team members contributed in making your stay more pleasant.
On the more negative note, we are very sad to know some aspects of your stay weren't in line with your expectations.
Our hotel is family-friendly, and we cater to different types of guests and nationalities.
Regarding the animation program, we are sorry to know it wasn't to your liking. While booking your stay, the information regarding the hotel, the surrounding and the animation program is available as we want to keep our guests informed and we are very sorry to know there has been a misunderstanding regarding some aspects of your stay.
It is sometimes very challenging to please everyone, but our team members are always trying their best to please everyone as every guest for us is equal and it is our aim to provide everyone with a memorable stay.
We hope that despite some negatives encountered, we will get the opportunity to welcome you back and improve your impressions of our hotel.
Best regards,
Arena Hotel Holiday Management Team